![]() Most notably, our customer service rep (same person over the last 3 years) has been absolutely exceptional. Once our own system was set up, our Reviewsnap rep trained the 2 groups (employees/supervisors) via short webcast and the recordings are now permanently available to walk new staff through the site in under 10 minutes. We added links to our performance review policies, etc on our Reviewsnap "Welcome page". If users do need help, there is a small, onsite set of user manuals, workflow diagrams, etc. Employee profiles and job descriptions, competency and other review sections with lots of flexibility for overall design, ratings, comments, option to select from stock examples or use our own integrated ongoing management of work and professional development goals, a great 'journaling' feature for keeping track of accomplishments through the year or for giving kudos to colleagues automated notifications for deadlines and digital signatures. Reviewsnap won hands down - very easy to set up, minimal training required, and all our priority requirements - fairly standard - were covered in their product. Both vendors gave us access to test environments where we were able to compare coverage, ease of setup and get a sense of the training required. ![]() We reviewed many systems, big and small and almost settled on a product, but then found out about Reviewsnap. Pros: As a small organization with many staff who frequently travel, we sought a system that was simple, intuitive and available 24/7. If I had not been involved in this project with them, I am not sure our review instruments and approval path would have been very good. Our HR department could have never done this work for themselves.they do not have an IT background like I do. Part of that was because we were also needing to rebuild our performance review process to transition to paperless.but I felt very alone in that work and learned a lot the hard way through mistakes and making corrections. Also, we were told that Reviewsnap implementation rep would build everything but again, that isn't entirely true.I spent a significant amount of time customizing and testing before we went live and our rep had nothing to do with that work. Basically a person from your company just clicked through screens and told us (very quickly) what they do when we first signed on the dotted line.but most people do not learn well from that method. Our contract said we would be trained as administrators but I do not really feel like that occurred. We are just finishing up our very first review cycle with the software. Overall: We are very new to using Reviewsnap.
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